Remote Service

If you have a working internet connection,

We can repair many problems remotely by having you connect to our computers – no home visit required! Remote service has only a 30 minute minimum charge, and no fees accrue until we are connected to your computer and working. This can be a very efficient way to fix many problems. And – depending on scheduling, same-day service is often available.  You have complete control over the connection and can see everything that is done, so security is maintained.  When our service is complete, the connection software is automatically uninstalled.  Here are some examples of things we can fix with Remote Service:

Email not sending / receiving

Software Configuration Issues

Computer Tuneup / Cleanup

Install / Update Software, load Java / Flash / Reader updates, load Windows updates

Check logs for previous hardware / software problems

Software Training

Browser configuration (change home page, etc.)

Setup a backup system to your external drive

Some printer problems

Windows configuration issues

In addition to Remote Service, we also offer automated, remote monitoring of your computer for a low monthly fee.  Get automatic updates, temp file deletion, and advance notice of hardware and software problems – all summarized in a weekly email!  Ask about our Sentinal remote monitoring service.  This is especially useful for small businesses where your computer HAS to work or you can’t make an income.